Cancellation & Refund Policy

Cancellation Policy

eTaxCart believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 2 hours of placing an order subject to approval by eTaxcart team and subject to 20% cancellation charges. However, the cancellation request will not be entertained if the orders have been communicated to the operational team and the Operations team has initiated the process of assignment. Cancellation and refund of fees or charges will be strictly governed by the Company Refund Policy of the company informed and declared from time to time.
  • However, the cancellation request will not be entertained if the orders have been communicated to us and we have initiated the process. eTaxcart reserves the unconditional right to refuse service provision to any person, at any stage of order delivery, without assigning any reasons. In case, order delivery has started, eTaxcart shall calculate an appropriate amount spent towards usage of manhours and/or any expenses incurred towards order provision and shall retain the same. The remaining amount shall be refunded as per the Refund Policy.
  • There is no cancellation of orders placed under the Same day delivery category.
  • No cancellations are entertained for those products/services that the eTaxcart marketing team has obtained on special discounts and offers on occasions like Holi, New Year, Pongal, Diwali, Independence Day, Foundation Day, etc. These are limited occasion offers and therefore cancellations are not possible.

Refund Policy

When you buy our products/services, your purchase is covered under the cancellation policy, have applied for cancellation within 2 hours of purchase and its approved by the eTaxcart team and 20% cancellation charges.

If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund, subject to deductions for legal documents or services provided. To request a refund under this, you must contact us within the first 2 hours of your payment. Just send an email to contact@etaxcart.com We’ll gladly refund you 80% of your fees within 4-6 business days via the original payment method.

Non-Refundable clause

  1. Refund will not be processed by eTaxcart under following circumstances as eTaxcart dedicates its manpower, time, resources and technology to cater to the client’s requirements–
    • Offers obtained under any discount or promotional campaigns
    • Execution work has been started Delays/clarifications/re-submissions by the MCA, government bodies, authorities
    • Non-availability of documents from client’s end
    • Failure to Complete Digital Onboarding successfully or any delay thereof due to client’s non-cooperation
    • Towards any component/s of the bundled/customised package availed
    • In case of any untimely events such as earthquake, fire, flood, pandemic
    • Change of business plans by the client and not opting for the services chosen.
    • Payments made by you to any third parties directly for e.g. affiliates, vendors, employees
  2. Government fees, taxes, and third-party processing charges are non-refundable.
  3. If the delay or rejection of a service is due to incorrect/incomplete information provided by the client, no refund will be issued.
  4. Lack of Response Policy – If we do not receive a response to our email, call, or WhatsApp communication for more than 48 hours, the order will be considered cancelled, and no refund will be processed under any circumstances.

This is not an exclusive list, the eTaxcart team will look into the case and decide accordingly

Penalties or Tax Payments

Once access to the platform is provided, eTaxcart considers its service obligation fulfilled. The client is solely responsible for the accuracy and completeness of the data submitted. eTaxcart will not be responsible for paying any penalties, taxes, or other costs incurred by the client during or after the service. We are not liable for the outcome or any additional costs related to the completion of services.

Factors Outside Our Control

We do not guarantee specific outcomes or results for services due to factors beyond our control. For example, government agencies may reject applications (such as trademark filings) for legal reasons unrelated to eTaxcart’s service. Additionally, delays may occur due to government backlogs or issues with official platforms (such as MCA, Income Tax, or FSSAI websites), and these delays are beyond our control.

Services rendered by Associates on the Nearest. Expert platform, who are not employed by eTaxcart, are also outside our guarantee or refund coverage. Any delays or issues from the government or external entities cannot be used as a basis for requesting a refund.

Force Majeure

ETaxcart shall not be held responsible for delays or interruptions in service due to circumstances beyond our control. This includes events such as natural disasters, pandemics, government actions, war, terrorism, labor strikes, and other force majeure events. In such cases, ETaxcart is not liable for any delay or inability to fulfill its obligations.

This version adds clarity, structure, and the necessary details about the cancellation fee and GST/CCA charges for refunds, while maintaining a professional and customer-focused tone.

For any disputes or clarifications, please contact contact@etaxcart.com or call 08470976341.

Dispute Resolution/Jurisdiction

Please note that any Service Agreement shall be governed by the laws of India and shall be construed in accordance with the laws thereof. The Parties agree that any and all disputes between the Parties under or relating to the terms and conditions of this Agreement shall be fully and completely adjudicated in the courts of Shahjahanpur, Uttar Pradesh.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below:

RAJ-ETAXCART LLP
574, New Friends Colony,
Hundal Khel, Shahjahanpur,
Uttar Pradesh-242001
Email: hello@etaxcart.com
Tel.: +91 8470976341